At Greenleaf Growers Supply, we are committed to providing our customers with high-quality products and exceptional service. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return policy to ensure your peace of mind. Please read the following guidelines carefully before initiating a return:
1. Eligibility for Returns:You may request a return within 30 days from the date of purchase.
To be eligible for a return, the product must be in its original condition, unused, and in its original packaging.
Returns will not be accepted for items that are explicitly marked as non-returnable or final sale.
2. Return Process:
To initiate a return, please contact our Customer Service team at firstname.lastname@example.org to obtain a Return Authorization (RA) number.
Clearly write the RA number on the outside of the package you are returning.
Pack the product securely in its original packaging or a suitable replacement to prevent damage during transit.
3. Shipping Costs:
Customers are responsible for the cost of return shipping unless the return is due to an error on our part.
We recommend using a trackable shipping method to ensure that your return is received by us.
4. Inspection and Approval:
Once we receive your returned item, our team will inspect it to ensure it meets the return eligibility criteria.
If the item is found to be in acceptable condition, we will process your refund or exchange within 3-5 business days.
5. Refunds:Refunds will be issued to the original payment method used for the purchase.
Please note that it may take several business days for the refund to appear on your bank or credit card statement.
6. Exchanges:If you wish to exchange an item for a different product, please specify this when requesting your Return Authorization (RA) number.
Exchanges are subject to product availability.
7. Damaged or Defective Items:If you receive a damaged or defective product, please contact our Customer Service team immediately to arrange for a replacement or refund.
8. Restocking Fee:A restocking fee may apply for returns that are not due to our error. This fee will be deducted from the refund amount.
9. Non-Returnable Items:Some items, such as opened fertilizers, pesticides, and custom-made products, may not be eligible for returns. Please check the product description or contact Customer Service for clarification.
10. Returns Address:Please ship your returns to the following address:
Greenleaf Growers Supply Returns
119 NE Washington Blvd
Bartlesville OK, 74006
11. Contact Information:For any questions or concerns related to returns, please contact our Customer Service team at email@example.com
We value your business and are dedicated to providing you with the best gardening and growing supplies.
Thank you for choosing Greenleaf Growers Supply.
Please note that this return policy is subject to change without prior notice, and the terms and conditions applicable at the time of purchase will govern any return requests.